ARTICLE SUMMARY
| Title: | Social Media and Organisational Crisis Management: A Scoping Review |
| Author(s): | Elem Stephen Nwanchor, Nwankwo Simon Ugochukwu & Igwe Jacinta Chinenye |
| Abstract: | Modern day businesses are faced with increasing waves of crises prompted by the emergence of social media with its rapid dissemination of crisis information. The same social media can be used to manage crisis successfully. It is therefore, a double-edged sword that can do both good and bad. The purpose of this paper is to provide managers of organisations with relevant tips on the opportunities provided by social media for business to manage crisis and grow; the dangers of undermining the power of social media or its misuse by any company or organisation. The paper employed qualitative method using a literature review approach. It is anchored on Social-Mediated Crisis Communication (SMCC) Model. Essentially, it provides tips on what company managers should know about how to use social media for crisis management. |
| Keywords: | Social media, Crisis, Management, Business, Organisation, Public Relations, Media |
Editorial Board
EDITOR-IN CHIEF
Prof. Jonathan E. Aliede
DEPUTY EDITOR-IN CHIEF
Agatha Obiageri Orji-Egwu, Ph.D
MANAGING EDITOR
SÃmon Ugochukwu Nwankwo, Ph.D
EDITORS
Prof. Ifeyinwa Nsude
Prof. Angela Nwanmuo
Prof. Tyotom Keghku
Prof. Muyiwa Poopola
Prof. Nnanyelugo Okoro
Prof L. I. Ogbuoshi
Ruth. Chika Okorie, Ph.D
Adeola Sidikat Oyrleke, Ph.D
Celestine Ukeoma, Ph.D